Returns & Exchange Policy

We don’t do exchanges unless there’s a legit issue with your order — wrong item, size mix-up, or a faulty piece. If everything’s delivered as ordered, all sales are final.

Accepted Cases:

• You received the wrong item

• There’s a manufacturing defect

• The size you received doesn’t match what you ordered

Conditions:

• Must be reported within 7 days of delivery

• Item must be unworn, unwashed, and in original packaging

• No signs of use or damage

How to request an exchange:

• Email us cs.coolkapray@gmail.com or WhatsApp us at 92313-2139861 with your order number and a photo of the issue

• Once approved, we’ll guide you through the next steps

• Exchanges depend on stock availability

⚠️ We don’t accept returns or exchanges for sizing preference, style changes, or second thoughts.

⚠️ We don’t have any refund policy.