CoolKapray
313 StreetLine Shorts
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Product information
We donāt do exchangesĀ unless thereās a legit issueĀ with your order ā wrong item, size mix-up, or a faulty piece. If everythingās delivered as ordered,Ā all sales are final.
Accepted Cases:
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You received theĀ wrong item
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Thereās aĀ manufacturing defect
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TheĀ size you received doesnāt matchĀ what you ordered
Conditions:
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Must be reportedĀ within 7 daysĀ of delivery
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Item must beĀ unworn, unwashed, and in original packaging
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No signs of use or damage
How to request an exchange:
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Email us cs.coolkapray@gmail.com or WhatsApp us at 923110113339 with yourĀ order numberĀ and aĀ photo of the issue
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Once approved, weāll guide you through the next steps
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Exchanges depend on stock availability
ā ļøĀ We donāt accept returns or exchanges for sizing preference, style changes, or second thoughts.
ā ļøĀ We donāt have any refund policy.
š¦ Standard Delivery Timeline
We strive to deliver your order withinĀ 4ā7 business daysĀ from the date of purchase.
However, delays may occur due to factors beyond our control such as:
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Public holidays
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Bad weather conditions
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Stock restocking delays
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Courier service overload
Weāll always do our best to ensure timely delivery, and we appreciate your patience in such cases. If your order is urgent, feel free to reach out to us via our EMAIL or INSTAGRAM for assistance.
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š« Non-Serviceable Areas
We do ship toĀ Gilgit-Baltistan,Ā Interior Sindh/Balochistan, andĀ Azad Kashmir, but these areas are consideredĀ non-serviceableĀ by our primary courier partners.
To ensure delivery, we work withĀ third-party courier servicesĀ (typically TCS) for these regions.
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šØ Delivery timeline and feasibility may vary depending on the logistical situation in these areas.
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š¦ Delivery Attempts
Our courier partners make up toĀ two delivery attempts.
Please make sure yourĀ address, area, and city details are accurate and completeĀ when placing your order.
If both delivery attempts fail, the parcel will be returned to us.
Frequently Asked Questions (FAQ)
1. Why are there threads hanging out of my T-shirt? (applies to Urban Wear only)
Those hanging threads are completely intentional. They are part of a popular fashion style known as Urban Stitched / Distressed Edges, where unhemmed edges and loose threads create a raw, edgy look. Please do not consider this a fault or defect ā itās a deliberate design feature.
Why does the shade of my T-shirt vary?
At Coolkapray, we offer a variety of tones within every color shade. This means you may not receive the exact same tone every time you order. While the named shade (e.g., black, navy) will be the same, the actual tone may vary slightly due to:
Ā· Screen resolution and color display differences
Ā· Manufacturing variations within our approved range of -10% to +10%
For example, you might receive a lighter tone of black or a darker tone of navy compared to a previous order. This is completely normal.
Why isnāt the GSM the same as my last order? Or why is one shirt a different GSM from another?
Coolkapray does not sell to an exact GSM count. Instead, we guarantee that every T-shirt will meet or exceed a minimum threshold ā for example, 250+ GSM.
This means one T-shirt could be 240 GSM and another 250 GSM, as long as it stays above our minimum quality standard. Slight variations are normal and do not affect durability or comfort.


